Terms & Conditions

1. About Us

Coppervane is a professional consulting firm registered in Malaysia, operating from 47 Jalan SS 15/4, 47500 Subang Jaya, Selangor. We provide human resources and people strategy consulting services to organizations across Malaysia. References to "we", "us", or "our" in these Terms refer to Coppervane.

2. Scope and Acceptance

These Terms apply to your use of our website and, where applicable, to the professional services we provide. By using our website, you acknowledge that you have read, understood, and agree to these Terms. If you are acting on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

We reserve the right to update these Terms from time to time. The date of the most recent revision is shown above. Continued use of the website following any revision constitutes acceptance of the updated Terms.

3. Use of Our Website

You may use our website for lawful purposes only. You must not:

• Use the website in any way that breaches any applicable local, national, or international law or regulation in Malaysia;
• Attempt to gain unauthorized access to any part of the website or its underlying systems;
• Transmit unsolicited commercial communications;
• Introduce viruses, malware, or other harmful material;
• Reproduce, distribute, or republish any content from the website without prior written consent from us.

We reserve the right to restrict or terminate access to the website at our discretion and without prior notice.

4. Intellectual Property

All content on this website, including but not limited to text, design, layout, graphics, service descriptions, and methodologies, is the intellectual property of Coppervane and is protected under applicable Malaysian and international intellectual property laws. Nothing on this website should be construed as granting any licence to use our intellectual property without express written permission.

You may view and print pages from this website for personal, non-commercial reference purposes only.

5. Professional Services — Engagement Terms

Any professional services provided by Coppervane are subject to a separate engagement letter or service agreement that will be provided to you prior to commencement. In the event of any conflict between these Terms and a specific engagement agreement, the terms of the engagement agreement shall prevail with respect to the services.

General principles applicable to all engagements:

• Scope: Services are delivered as described in the engagement scope agreed between the parties. Any work outside the agreed scope requires a written amendment.
• Client responsibilities: You agree to provide accurate and complete information, reasonable access to relevant personnel, and timely feedback as needed for the engagement to proceed effectively.
• Fees: Fees are as quoted in the engagement letter. Invoices are payable in Malaysian Ringgit (MYR) within the timeframe specified. Late payments may attract interest in accordance with applicable Malaysian law.
• Cancellation: Cancellation terms will be set out in the engagement letter. Where work has already commenced, fees for completed phases or portions may be payable.

6. Confidentiality

We treat all information shared with us in the course of an engagement as confidential and will not disclose it to third parties except with your permission, to the extent required to deliver the agreed services, or as required by law. We expect the same standard of discretion from our clients with respect to our methodologies, frameworks, and deliverables.

7. Deliverables and Ownership

Unless otherwise agreed in writing, ownership of deliverables produced specifically for your engagement transfers to you upon receipt of full payment. We retain the right to use anonymized, non-identifying knowledge gained through an engagement to improve our internal methodologies and practices.

Coppervane retains ownership of any pre-existing materials, templates, tools, or frameworks incorporated into deliverables. A non-exclusive licence to use such materials within your organization is granted upon payment.

8. Disclaimer of Warranties

This website and its content are provided on an "as is" basis. While we take care to ensure the accuracy of information on our website, we make no representations or warranties, express or implied, as to its completeness, accuracy, or fitness for a particular purpose. Information on the website is for general reference only and does not constitute professional advice.

Our professional recommendations are prepared with care and based on the information available at the time of engagement. However, the outcomes of implementing any recommendation depend on factors beyond our control, including decisions made by your organization and external circumstances. We do not provide assurances as to specific organizational outcomes.

9. Limitation of Liability

To the extent permitted by Malaysian law, Coppervane's aggregate liability to you in connection with any engagement or your use of this website shall not exceed the fees paid to us in the relevant engagement during the preceding three months, or RM 5,000 where no fees have been paid.

We shall not be liable for any indirect, consequential, special, or incidental loss, including loss of profits, loss of business opportunity, or reputational harm, even if advised of the possibility of such loss.

Nothing in these Terms limits or excludes liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded under Malaysian law.

10. Third-Party Links

Our website may contain links to external websites. These links are provided for convenience only. We have no control over the content or practices of linked sites and accept no responsibility for them. A link to a third-party site does not imply endorsement.

11. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of Malaysia. Any dispute arising from or in connection with these Terms or our services shall first be subject to good-faith negotiation between the parties. If unresolved within 30 days, the dispute shall be referred to the courts of Malaysia, and both parties submit to the exclusive jurisdiction of those courts.

12. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severed without affecting the validity and enforceability of the remaining provisions.

13. Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy, and any engagement letter, constitute the entire agreement between you and Coppervane with respect to the subject matter herein and supersede all prior representations, discussions, and agreements.

14. Contact

For any questions relating to these Terms, please contact us at:

Coppervane
47 Jalan SS 15/4, 47500 Subang Jaya, Selangor
Phone: +60 3-5638 2714
Or use the contact form on our website.